Q&A
What can I practice for free?
Free users can try selected listening and reading sets and browse writing/speaking prompts. Membership unlocks the full question banks and study tools.
What does membership include?
Complete listening and reading banks, Mistake Review, history, smart sets, timed practice exams, transcripts, Saved Vocabulary, writing and speaking practice, AI writing feedback, and the AI speaking examiner.
Is there a difference between 45-day and 90-day plans?
No. Both unlock the same member features; only the duration differs.
Can I repurchase or extend membership?
Yes. If you still have active days, newly purchased days stack after your current expiry.
Can I get a refund?
Digital memberships are generally non-refundable once activated. If a system issue blocks access, contact us with your order details.
Can I use one account on multiple devices?
Yes — progress and membership sync across devices. Only one active session at a time; please do not share your account.
How do mock exams work?
Timed mocks assemble smart question sets for listening or reading so you can rehearse exam pace. Answers and explanations unlock after you submit.
How fast do you reply to messages?
Try chatting with us first for common questions. If you email our team from the chat, we aim to reply within 24 hours. General feedback forms may take 1–3 business days.
Contact
Bugs, billing, or product ideas — we read every message.
Chat with us
Ask common questions first. If needed, email our team — reply within 24 hours.
Chat with us
Chat first — email us anytime (24h reply)
Email support
Prefer email? We usually reply within 1–3 business days for general feedback. Messages from the chat are answered within 24 hours.
Before you submit
- · For bugs, please note your browser, device, and steps to reproduce;
- · For payment issues, please include the order time and approximate amount;
- · For feature suggestions, feel free to describe your use case and desired outcome.